Job role

We are seeking an accomplished account management leader to play a key role in driving OP's growth. By bringing a strategic mindset, relationship-building skills, and passion for client service, you will help expand our business with the UK's leading organisations while also bringing new, high-value clients into the OP portfolio.

The Enterprise Account Director is responsible for developing and executing the 'Enterprise Client' strategy across the UK. The role involves driving repeat business, client retention, and commercial contribution by establishing and growing long-term, strategic relationships. 

The successful candidate will be a proactive, strategic thinker who can identify and pursue new business opportunities while maintaining and expanding existing enterprise relationships.

Key Responsibilities:

Develop and execute strategic account plans for enterprise clients, focusing on understanding their business, challenges, and opportunities

Develop, monitor and deliver structured account management plans for existing enterprise accounts alongside current relationship holders.

Strategic thinker with the ability to "connect the dots" by leveraging relationships across OP's network, identifying synergies, and bringing together the right people and resources

Collaborate with Business Development and Marketing to generate new opportunities and secure meetings with potential enterprise accounts

Create and deliver compelling presentations and proposals that demonstrate OP's value proposition and industry expertise

Accountability for pipeline and GP performance of the enterprise accounts channels

Proactively identify, pursue and secure new enterprise accounts in line with OP's ideal client profile

Maintain and grow relationships with key client contacts and decision-makers across multiple levels and functions

Proactively engage with potential clients through phone calls, face-to-face meetings, and networking events

Serve as the primary point of contact for the client from the initial meeting and pitch, through project execution, and into future collaborations

Partner with Project Directors, Operations and Design teams to ensure seamless service delivery and client satisfaction

Represent the business at senior industry forums and cultivate a network that positions the company as a market leader

Skills and Experience:

Proven track record of success in strategic account management and new business development

Strong commercial acumen and ability to develop account-level business plans and revenue strategies

Hands-on, proactive approach to client engagement and service delivery

Collaborative team player who can work effectively with cross-functional teams

Demonstrated ability to develop relationships with senior executives and influence decision-making

Exceptional communication, presentation, and interpersonal skills

Passion for understanding clients' businesses and serving as a trusted advisor

Willingness to travel frequently to client sites across the UK

This is a fantastic opportunity for an accomplished account management leader to play a key role in driving OP's growth. By bringing a strategic mindset, relationship-building skills, and passion for client service, you will help expand our business with the UK's leading organisations while also bringing new, high-value clients into the OP portfolio.

About OP

At OP, we create workplaces that shape moments of connection and unlock potential. With over 35 years of expertise from our studios in Reading, London, Birmingham and Manchester, we design and build workplaces that inspire collaboration, enhance performance and promote wellbeing. Every project is underpinned by our commitment to understanding what matters to our clients, enabling us to reveal the possibilities beyond the ordinary.

Location

Based at the Reading office

Interested in this role?

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