Published on:

19 August 2025

Updated on:

18 August 2025

Read time:

Julie Hattersley

Design Director

Annabel Baker

People Advisor

The organisations winning top performers aren't just offering flexible schedules or higher salaries, they're creating workspaces that people actually want to be in.

The human-centric workplace recognises that the physical environment isn't just overhead, it's a strategic tool for attraction, retention, and performance.

The shift towards human-centric workplace design represents more than a trend; it's a fundamental reimagining of how physical environments can support the complex emotional and psychological needs of today's workforce. As organisations compete not just on salary packages but on workplace experience, understanding the profound impact of materials, textures, and atmospheric elements becomes essential for business success.

Sensory design explained

Our understanding of how environmental factors affect human psychology has advanced significantly. Research consistently demonstrates that the sensory experience of a workspace encompassing textures, lighting, colour, scent, and acoustics, directly influences cognitive function, emotional regulation, and social behaviour.

When employees enter a workspace dominated by cold, hard surfaces and sterile lighting, their stress hormones can increase measurably within minutes. In contrast, environments incorporating natural textures, warm lighting, and thoughtfully selected materials promote the release of mood-regulating neurotransmitters that enhance wellbeing and performance.

This biological response to environmental stimuli isn't conscious, it operates at a fundamental neurological level. The human-centric workplaces are designed to support how we think, feel, and perform.

We're not just designing spaces anymore, we're crafting emotional experiences. Every material choice, every texture, every lighting decision is an opportunity to support human wellbeing at the most fundamental level.

Julie Hattersley, Design Director

Texture as emotional communication

Texture serves as a silent communicator in office interior design, conveying messages about organisational culture and values without words. Smooth, polished surfaces suggest precision and efficiency, while industrial office design elements like exposed brick or reclaimed wood communicate authenticity and warmth. The tactile experience of different materials triggers distinct psychological responses.

  • Natural wood surfaces have been shown to reduce cortisol levels and promote feelings of calm, making them particularly valuable in high-stress environments.
  • Textured metal or concrete elements can energise and focus attention, making them suitable for dynamic collaboration areas.

Before we consciously observe a space, our instinct is to reach out and feel it. When someone runs their hand along a reclaimed oak table or feels the warmth of natural wool upholstery, they're connecting with something authentic. That connection translates directly into how they feel about being in that space.

Annabel Baker, People Advisor

Materials

Material selection in the human-centric workplace extends far beyond durability and maintenance considerations. Each material choice represents an opportunity to enhance emotional connection and support employee wellbeing while advancing sustainability objectives.

Material selection in the human-centric workplace extends far beyond durability and maintenance considerations. Each material choice represents an opportunity to enhance emotional connection and support employee wellbeing while advancing sustainability objectives.

Bringing the outdoors in

Biophilic design principles recognise humans' innate connection to nature and leverage this relationship to create more emotionally supportive environments. Natural materials serve multiple functions in the human-centric workplace:

  • Wood surfaces: reduce stress responses and create feelings of warmth and accessibility, making them ideal for reception areas and informal meeting spaces
  • Stone elements: provide grounding and stability, particularly effective in spaces requiring focus and concentration
  • Natural fibres in furnishings: enhance tactile comfort while improving acoustic properties
  • Living walls and plant installations: provide dynamic visual interest and stress reduction

Natural materials often represent the intersection of environmental responsibility and human-centric design. Reclaimed wood, responsibly sourced stone, and renewable fibres simultaneously reduce environmental impact while creating emotionally resonant spaces that employees genuinely enjoy inhabiting.

Sustainable materials

The human-centric workplace increasingly considers the environmental impact of material choices, recognising that sustainable office design concerns affect employee morale and organisational reputation. Materials with lower carbon footprints often align with biophilic office design principles, creating synergies between environmental and human wellbeing objectives.

  • Locally sourced materials reduce transportation emissions while often providing unique character that reflects regional identity.
  • Recycled and upcycled materials tell compelling sustainability stories while offering distinctive textures and visual interest that mass-produced alternatives cannot match.

Today's workplace aesthetics

While colour psychology remains fundamental to workplace design, the human-centric approach embraces more sophisticated aesthetic strategies that account for individual preferences and changing functional needs throughout the workday.

The neutral aesthetic

Contemporary design has moved beyond the stark whites and institutional greys that dominated traditional workplaces. Today's neutral palettes incorporate warm undertones and natural variations that create emotionally balanced environments without overwhelming the senses.

These evolved neutral schemes serve as sophisticated backdrops that allow personality and brand identity to emerge through office furniture, artwork, and accent elements. This approach recognises that not all employees respond positively to bold colour statements, while still providing opportunities for visual stimulation and brand expression.

The days of prescriptive colour schemes are over, people want choice and adaptability. We create neutral canvases that employees can personalise and adapt to their needs throughout the day.

Julie Hattersley, Design Director

Dynamic workplace environments

The human-centric workplace acknowledges that optimal environments vary by individual, task, and time of day. Rather than imposing a single atmospheric approach, successful designs create zones with distinct characteristics that employees can choose based on their current needs.

This might include energising spaces with brighter office lighting and dynamic textures for collaborative work, alongside quieter zones with softer materials and warmer lighting for focused tasks or decompression. The key lies in providing choice and variety rather than mandating a single environmental approach.

Creating connection in the human-centric workplace

We all crave connection - it's part of what makes us human. The challenge in office design is creating opportunities for those natural, meaningful interactions to happen without forcing them. 

The human-centric workplace strikes this balance through thoughtful design that invites workplace collaboration while still giving people the space they need to focus and work in their own way.

Creating collision points

Strategic placement of collaborative zones, refreshment areas, and informal seating creates natural opportunities for cross-departmental interaction without forcing unwanted social contact. These "collision points" should feel organic and comfortable rather than artificially imposed.

Materials and textures in these social zones can signal their intended use:

  • Softer seating and warmer materials encourage conversation
  • Harder surfaces and task-oriented lighting communicate focused collaboration opportunities

Workplaces that balance structure with flexibility encourage authentic collaboration. You're not forcing people to interact, but you're creating the conditions where meaningful connections can happen naturally. The right materials and spatial arrangements become silent invitations to collaborate.

Annabel Baker, People Advisor

Town hall layouts and community spaces

The human-centric workplace often incorporates town hall-style layouts that can accommodate both large group gatherings and smaller community interactions. These spaces require office acoustic design that supports clear communication while maintaining comfortable ambient sound levels.

Flexible working furniture systems allow these community spaces to adapt to different functions throughout the day.

Generational design

One of the most significant challenges in modern workplace design lies in accommodating the diverse preferences and working styles of multiple generations occupying the same environment. 

The human-centric workplace serves as a bridge, offering flexibility without sacrificing focus or professional integrity.

Understanding generational preferences

Different generational cohorts bring distinct expectations and preferences to the workplace environment:

  • Gen Z employees often seek purpose-driven environments with flexibility, visual stimulation, and spaces that support their digital-native working styles
  • Millennial workers value collaborative spaces and authentic materials that reflect their environmental and social consciousness
  • Gen X professionals appreciate efficient, well-designed spaces that support productivity without unnecessary complexity
  • Baby Boomers often prefer structured environments with clear hierarchy and traditional professional aesthetics

Creating common ground through design

Rather than creating segregated zones for different generations, the human-centric workplace uses materials and design elements that appeal across age groups while accommodating diverse working preferences. Natural materials, quality craftsmanship, and flexible functionality tend to resonate across generational boundaries.

Elements like natural light, comfortable temperatures, acoustic privacy, and ergonomic office furniture support appeal to all generations, providing common ground upon which more specific preferences can be accommodated through office furniture selection and space allocation.

Finding the balance

The human-centric workplace must navigate the delicate balance between providing comfort and maintaining the energy and inspiration that differentiates the office experience from remote work environments.

Designing flexible environment

While comfort is essential, the human-centric workplace avoids the monotony that can reduce engagement and energy. Through thoughtful space planning, different workplace areas should offer distinct sensory experiences - some energising, others calming, and many falling somewhere between these extremes.

This variety can be achieved through material choices, lighting variations, office acoustic design, and spatial configuration. The goal is creating an environment rich enough to support different moods and working styles throughout the day and across different personality types.

The future of human-centric workplace design

Future workplaces will better support diverse needs through improved environmental understanding.

Emerging AI in the workplace offers new possibilities for adaptive environments that can modify lighting, temperature, and even acoustic properties based on occupancy patterns and individual preferences. However, the fundamental principles of human-centric design - respect for human needs, attention to sensory experience, and commitment to wellbeing will remain constant.

Businesses getting this right today aren't just creating better workplaces, they're becoming the places people actually want to work. By creating spaces where people genuinely thrive, organisations are building advantages that go way beyond just getting more work done.

Meet the Authors

Having worked in the Design and Build industry for almost two decades, Julie has built an illustrious portfolio that reflects talent, creativity and an effortless ability to create inspiring workplaces. Taking pride in her involvement through every step of the design process, Julie is inspired by her clients and relishes dissecting a brief to get to the essence of what will provide the end users with the best experience and improve their working days.

Annabel brings a wealth of expertise in people and culture to our team, embodying our core values in everything she does. With her people and culture mindset and personable approach, she plays a vital role in supporting our company culture. Annabel's communication skills have made her a trusted resource for both employees and management. Her passion for enhancing workplace experiences and commitment to continuous improvement align perfectly with our laid-back yet highly accountable environment. Annabel is an invaluable addition to our People team as we continue to design and build innovative solutions for our clients.